Cookies & Privacy Policy
Cookies & Privacy Policy
Last Updated: [1st January 2025]
Introduction
Welcome to Transcom National Training. This Cookies & Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, interact with our services, or use any of our online features. By using this website, you agree to the practices described herein.
We are fully compliant with the General Data Protection Regulation (GDPR), ensuring that your personal data is processed lawfully, transparently, and securely.
1. Information We Collect
1.1 Personal Data
We may collect and process the following personal data when you use our website or services:
•Name
•Email address
•Phone number
•Billing and shipping address
•Payment details (via Stripe, Google Pay, or Apple Pay)
•IP address
•Device information
•Any other information you provide while communicating with us
1.2 Non-Personal Data
Non-personal data collected automatically includes:
•Browser type and version
•Operating system
•Referring website or search engine
•Pages viewed and actions taken on our site
•Date and time of your visit
2. Legal Basis for Data Processing (GDPR)
We process personal data under the following legal bases:
1.Contractual Necessity: To fulfill orders, process payments, or respond to inquiries.
2.Legitimate Interests: For analytics, website security, and fraud prevention.
3.Consent: For marketing communications or optional cookies (when explicitly agreed).
4.Legal Obligation: To comply with applicable laws, such as tax and fraud regulations.
3. How We Use Your Information
We use the collected information to:
•Process and deliver your orders
•Respond to inquiries and provide support
•Improve website functionality and user experience
•Analyze website performance using tools like Google Site Kit
•Process secure payments via Stripe, Google Pay, and Apple Pay
•Provide relevant advertising and personalized content
•Send marketing emails (only if you have opted in)
4. Cookies
Cookies are small text files placed on your device to enhance your browsing experience. We use the CookieYes plugin to manage your cookie preferences.
4.1 Types of Cookies We Use:
•Essential Cookies: Required for the website to function properly.
•Performance Cookies: Used for website analytics and performance monitoring.
•Functional Cookies: Enhance website features and remember user preferences.
•Advertising Cookies: Deliver targeted ads and measure their effectiveness.
4.2 Managing Cookies:
You can manage your cookie preferences via the CookieYes pop-up or through your browser settings. Disabling certain cookies may affect the functionality of our website.
5. Payment Information
We use Stripe for secure payment processing, along with Google Pay and Apple Pay. Your payment details are encrypted and processed directly by these providers. We do not store your full payment information.
•Stripe’s Privacy Policy: Visit here
•Google Pay Privacy Policy: Visit here
•Apple Pay Privacy Policy: Visit here
6. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share data with:
•Trusted Service Providers: For hosting, analytics, and payment processing (e.g., Stripe, Google Site Kit).
•Law Enforcement: If required by law or for fraud prevention.
7. Data Security
We implement stringent security measures to protect your data, including:
•SSL encryption for secure transactions
•Firewalls and antivirus software to safeguard against unauthorized access
•Regular security audits and updates
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.
9. Your GDPR Rights
Under GDPR, you have the following rights:
1.Right to Access: Request a copy of your personal data.
2.Right to Rectification: Correct inaccurate or incomplete data.
3.Right to Erasure: Request deletion of your data (subject to legal obligations).
4.Right to Restrict Processing: Limit how your data is processed.
5.Right to Data Portability: Receive your data in a machine-readable format.
6.Right to Object: Withdraw consent for data processing or object to certain uses.
To exercise your rights, contact us at:
•Email: support@transcomnationaltraining.co.uk
•Phone: 01527 388 094
10. Data Retention
We retain personal data only as long as necessary for:
•Providing services to you
•Complying with legal obligations
•Resolving disputes
11. Updates to This Policy
This policy may be updated periodically. Significant changes will be communicated via email or a notification on our website.
12. Contact Us
For questions or concerns regarding this Cookies & Privacy Policy, please contact us at:
•Email: support@transcomnationaltraining.co.uk
•Phone: 01527 388 094
